End User Support
Managing desktop PCs that are imperative to businesses has its own set of challenges including data security; update and refresh cycles; maintenance & management of local packaged applications like productivity suites and browsers; power, heat and space consumption etc. Also, these desktops are continually modified by end users, impacting their compatibility and performance.
End user support can reduce the number of IT help desk support requests and reduce the duration of help desk calls to bring down costs, improve productivity and end user satisfaction levels.
Emerging trends have significantly impacted how end-users address their computing needs – virtualization, collaboration requirements and the explosion of mobile workers. IT support teams must also deal with the fact that end-users are more sophisticated, more demanding and are working hours far beyond the typical business day.