Realtime passenger Information System

Passenger information system is an integrated solution which provides the passengers with information about their journey. The solution not only helps travellers plan their journey but also track the Expected time of Arrival for ETA and Expected time for Departure for ETD of their buses

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Variable Messaging Solution (VMS)

A matrix sign is an electronic traffic sign often used on roadways to give travelers information about special events. Such signs warn of traffic congestion, accidents, incidents, roadwork zones, or speed limits on a specific highway segment. In urban areas, VMS are used within parking guidance and information systems to guide drivers to available car parking spaces. They may also ask vehicles to take alternative routes, limit travel speed, warn of duration and location of the incidents or just inform of the traffic conditions.

VMS provide the following information

  • Road Works

  • Incidents affecting normal traffic flow in a lane or on shoulders

  • Non-recurring congestion, often a residual effect of cleared crash

  • Travel times

  • Variable speed limits

  • Promotional messages about services provided by a road authority during non-critical hours, such as carpooling efforts, travelers’ information

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Travel planning and Ride Tracking

A Travel planner is an intermodal journey planner accessed via website/web application/mobile apps that provide information about available public transport journeys. The application prompts a user to input an origin and a destination, and uses a journey planning engine to find a route between the two using specified services using available Public Transport services and facilitate user to track the route.

An intermodal journey planner supports intermodal journeys i.e. using more than one modes of transport, such as rapid transit or metro, railways, buses and ferries.

Benefit

  • Reduce waiting time at stop

  • Provide inter -connectivity status (Delayed or on time arrival status)

  • Enhance commuter journey experience

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Transport Customer Relationship Management (TCRM)

CRM is an approach to manage and improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. The primary goal of customer relationship management systems is to integrate and automate customer support. Service automation is the part of the CRM system that focuses on direct customer service technology. Through service automation, customers are supported through multiple channels such as phone, email, ticketing portals, and more. For example, CRM Software tracks call times, call resolution and more in order to improve the efficiency of customer service within a business

Benefit

  • Improve customer services

  • Responsive to customer’s needs

  • Enhanced Communication

  • Automation of Everyday Tasks

  • Greater efficiency for multiple teams

  • Improved Analytical Data and Reporting