Organizations with large IT facilities and geographically-dispersed operations often find it challenging and expensive to manage their IT and communications infrastructure in-house. Smaller organizations in turn find it expensive to maintain their own infrastructure, as their scale of IT operations may not provide the economies of scale necessary for cost-effective in-house IT management. Maintaining adequate redundancies to ensure high availability of the computing and communications infrastructure and adequate disaster recovery preparedness further adds to the cost and complexity.
Trimax offers a portfolio of IT Infrastructure Management services that ensure high availability & scalability, assured uptime and reduced cost of ownership of your IT infrastructure. Our offerings include:
Managing desktop PCs that are imperative to businesses has its own set of challenges including data security; update and refresh cycles; maintenance & management of local packaged applications like productivity suites and browsers; power, heat and space consumption etc. Also, these desktops are continually modified by end users, impacting their compatibility and performance. End user support can reduce the number of IT help desk support requests and reduce the duration of help desk calls to bring down costs, improve productivity and end user satisfaction levels. Emerging trends have significantly impacted how end-users address their computing needs – virtualization, collaboration requirements and the explosion of mobile workers. IT support teams must also deal with the fact that end-users are more sophisticated, more demanding and are working hours far beyond the typical business day.
Our Enterprise Computing Support offerings allow clients to ensure continual uptime, provide instant access to a team of OEM-certified engineers and deliver timely incident resolution without making huge investments in infrastructure and human resources. We support all IT related products like servers, storage, software, networking and Other Peripheral products. Our offerings include resolution through a centralized support system with On Call Support which works on a Shared manpower model and remote management through our On Demand Staff Augmentation program.